Policies and Procedures
International Tours and Destination Vacations
A) MINIMUM GROUP SIZE:
Otehlia Travels’ trips are priced based on a minimum group size that varies by trip, making our trips financially viable to operate. Otehlia Travels reserves the right to cancel any trip if the trip does not attract the minimum number of clients required to make the trip financially viable. Otehlia Travels will not, however, cancel a trip due to minimum group size any later than 60 days prior to the commencement of the trip. In the event of cancellation, Otehlia Travels shall not, in any case, be responsible for nonrefundable expenses incurred by the client, including, but not limited to airline cancellation fees or insurance purchases.
Alternatively, clients may choose to pay a small group surcharge that would be assessed to each guest in groups that fall below the minimum group size, which avoids us having to cancel the trip.
B) FORCE MAJEURE:
Otehlia Travels reserves the right to cancel a trip at any stage prior to the scheduled departure due to terrorism, natural disasters, political instability or other external events which make it unviable for Otehlia Travels to operate our planned schedule. In such a case, Otehlia Travels will, at its own discretion, refund a portion of the trip price (less incurred costs and the non-refundable deposit), reschedule the tour, or offer an alternative tour. Should the client choose to purchase “cancel for any reason” (CFAR) insurance coverage, and the tour becomes unviable for Otehlia Travels to operate or reschedule, Otehlia Travels will cover the client’s CFAR deductible up to 25% of the price of the tour.
If you wish to change your booking in any way, you must contact us as soon as possible and we will accommodate your request to the best of our ability. Surcharges may apply.
SUBSTITUTION OF A CLIENT
If any member of the party is prevented from traveling because of the death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person (acceptable to Otehlia Travels) provided that written notice is given at least 30 days prior to departure. An administration fee of up to $150 may be imposed by the company to cover non-refundable costs. Airlines may impose 100% cancellation charges and the cost of a new ticket.